This Shipping Policy outlines the delivery rules, order processing time, shipping coverage, shipping fees, promotional delivery benefits, and related terms for all orders placed on the vitanestle website.

By placing an order on our Site, you agree to the shipping terms stated below. This policy applies to snacks, Chinese snacks, beverages, instant food, packaged food products, nostalgic treats, trending products, and other eligible items sold by vitanestle.

1. Shipping Coverage

vitanestle currently provides delivery services in Singapore and Malaysia.

At this time, we do not support delivery to countries or regions outside our available shipping coverage unless otherwise stated on our Site.

Eligible orders are processed and shipped through our warehouse and fulfilment arrangements in Singapore and Malaysia, helping customers enjoy faster delivery, ready-stock convenience, and a smoother shopping experience.

2. Order Processing Time

vitanestle supports online order placement at any time. Customers may place orders 24/7, including weekends and public holidays.

After successful payment, orders will be reviewed, prepared, and packed as soon as possible, subject to stock availability, payment verification, order volume, warehouse operating hours, and courier pickup arrangements.

Selected ready-stock orders may be processed quickly for faster local delivery. During major sales campaigns, peak seasons, public holidays, or high order volume periods, processing time may be slightly extended.

Although orders can be placed online at any time, actual courier pickup and delivery timing may depend on the availability and operating schedule of our logistics partners.

3. Singapore Delivery Timeframe

For Singapore orders, in-stock items may be shipped out on the same day where operationally possible.

Most ready-stock Singapore orders may be delivered by the next day after dispatch, depending on product availability, order time, delivery area, courier arrangement, and peak-season conditions.

Delivery schedules may be affected by weekends, Singapore public holidays, bad weather, logistics delays, courier capacity limits, or other circumstances beyond our control.

Estimated delivery times shown on our Site are for reference only and are not guaranteed delivery deadlines.

4. Malaysia Delivery Timeframe

For Malaysia orders, vitanestle may use warehouse and delivery arrangements in West Malaysia and East Malaysia to support faster delivery where applicable.

Many Malaysia orders may arrive within about 2 working days, subject to stock availability, delivery location, courier arrangement, warehouse coverage, and operational conditions.

Delivery to remote areas may take longer.

Estimated Malaysia delivery times may be affected by public holidays, weather conditions, courier route adjustments, customs or inspection procedures where applicable, high order volume, or other circumstances beyond our reasonable control.

5. Shipment Tracking

Every valid order may come with tracking service where available.

Once your order is shipped out, we may send the tracking number or tracking link to your registered email, phone number, account message, or order page.

You may check your parcel status and delivery progress online once the tracking information becomes active.

Tracking updates are provided by the courier company and may not appear immediately after dispatch.

If you do not receive your tracking information within a reasonable time after order confirmation, please contact our customer support team via email service@vitanestle.com or mail to 2780 US Highway 411 NE, Ranger, GA 30734, US for assistance.

6. Packing Standard

vitanestle mainly sells snacks, Chinese snacks, beverages, instant food, packaged food products, nostalgic treats, and selected everyday goods.

We pack orders with care to help protect products during delivery. Fragile items, bottled drinks, canned drinks, boxed snacks, and easily crushed items may be packed with additional protective materials where necessary.

Please note that minor outer packaging dents, small creases, slight carton pressure marks, or slight box deformation may occur during transportation. These conditions do not usually affect the quality, safety, or usability of the product itself.

If you receive products that are severely damaged, leaking, missing, expired, or incorrect, please contact our support team via email service@vitanestle.com or mail to 2780 US Highway 411 NE, Ranger, GA 30734, US within the required claim period stated in this policy.

7. Shipping Fees

Shipping fees are calculated based on delivery country or region, order amount, product quantity, order weight, parcel size, delivery area, product type, and courier arrangement.

The exact shipping fee, where applicable, will be automatically displayed at checkout before you complete payment.

vitanestle may launch free shipping promotions, seasonal shipping benefits, shipping discounts, or special delivery offers from time to time.

All promotional shipping rules are subject to the specific terms displayed on the website during the campaign period, including minimum spend requirements, eligible products, eligible regions, and promotion period.

vitanestle reserves the right to update, modify, suspend, or terminate shipping fees, free shipping conditions, or delivery promotions at any time without prior notice.

8. Promotional Delivery Benefits

From time to time, vitanestle may provide promotional delivery benefits, such as free shipping, reduced shipping fees, campaign-based delivery discounts, or selected-area delivery offers.

These benefits may apply to eligible products or eligible orders only.

Unless otherwise stated, promotional delivery benefits may not be combined with other discount codes, vouchers, free gifts, bundle deals, or special promotional campaigns.

vitanestle reserves the right to update, modify, suspend, or terminate any promotional delivery benefit at any time without prior notice.

9. Credit Card Payment Offer

Customers may enjoy an exclusive discount when paying by credit card, subject to the final promotion rules displayed at checkout.

This credit card payment offer may apply to eligible products or orders only.

The discount amount, eligible payment methods, campaign period, and usage conditions may vary depending on the promotion.

Unless otherwise stated, this offer may not be combined with other discount codes, vouchers, free gifts, bundle deals, free shipping promotions, or special promotional campaigns.

vitanestle reserves the right to update, modify, suspend, or terminate the credit card payment offer at any time without prior notice.

10. Delivery Options

vitanestle works with suitable local delivery partners to arrange order delivery in Singapore and Malaysia.

Delivery options may vary depending on product availability, order time, delivery address, warehouse stock, courier capacity, and promotional periods.

Where available, selected ready-stock orders may be arranged for faster local delivery.

vitanestle reserves the right to select the most suitable delivery method based on order details and logistics availability.

11. Delivery Rules and Customer Responsibilities

Customers are required to provide accurate and complete delivery information, including:

• Full delivery address
• Postal code
• Contact number
• Recipient name
• Unit number, floor number, or building name where applicable
• Email address
• Any special delivery instructions where necessary

vitanestle shall not be responsible for delivery failure, delivery delay, product loss, additional charges, or unsuccessful delivery caused by incorrect, incomplete, invalid, or unreachable customer information.

Please ensure that someone is available to receive the parcel upon delivery where required.

If the parcel cannot be delivered due to customer reasons, such as unreachable contact number, wrong address, absence of recipient, refusal to receive, or failure to collect, additional redelivery fees may apply.

Unclaimed parcels, failed deliveries, or returned orders caused by customer-side issues may not be eligible for refund or free reshipment.

12. Delivery Delay and Force Majeure

vitanestle will not be held responsible for delivery delays, failed deliveries, or losses caused by the following situations:

• Extreme weather, natural disasters, or public emergencies
• Courier service suspension, route adjustment, manpower shortage, or delivery delay
• Government policy changes, traffic control, customs-related checks where applicable, or public health measures
• Peak-season order volume, major sales campaigns, or public holiday delays
• Incorrect customer delivery information or failed recipient contact
• Remote area delivery limitations
• Other force majeure events beyond our reasonable control

We will do our best to assist customers in checking delivery status and coordinating with logistics partners where possible.

13. Damaged, Missing, or Incorrect Shipment Claims

If you receive damaged, leaking, missing, expired, or incorrect products, please contact our customer support team via email service@vitanestle.com or mail to 2780 US Highway 411 NE, Ranger, GA 30734, US within 24 hours after delivery.

Customers must provide clear photos or videos showing:

• The product condition
• The outer parcel packaging
• The delivery label
• The affected item
• The order number or purchase record

After receiving the required information, we will verify the case and provide an appropriate solution, such as replacement, refund, store credit, reshipment, or other reasonable arrangements, depending on the actual situation and our Refund & Return Policy.

Claims submitted after the 24-hour period, without sufficient evidence, or caused by improper handling after delivery may not be accepted.

14. Food, Beverage, and Consumable Products

Due to the nature of food products, beverages, snacks, instant food, packaged food, and hygiene-sensitive items, certain products may not be eligible for return or exchange once delivered, unless they are damaged upon arrival, defective, expired upon receipt, incorrectly delivered, missing from the order, or eligible under applicable consumer protection laws and our stated policy.

Customers are responsible for checking product labels, ingredients, allergen information, production dates, expiry dates, and storage instructions before purchase or consumption.

If you have food allergies, dietary restrictions, medical conditions, or health concerns, please review the product packaging carefully before purchase or consumption.

15. Shipping for Returns

Returns, refunds, and exchanges are handled according to our Refund & Return Policy.

Customers will only be charged once for shipping costs where applicable, including returns.

No restocking fee will be charged to consumers for the return of eligible products.

If a return is approved, we will provide further instructions on how the product should be returned, where applicable.

Unauthorized returns may not be accepted.

16. Risk of Loss

Risk of loss or damage may pass to the customer once the order has been handed over to the courier or delivered to the delivery address, subject to applicable laws and our stated policies.

If a parcel is marked as delivered by the courier but the customer claims non-receipt, we may assist by checking with the courier where possible.

However, vitanestle shall not be responsible for parcels lost due to incorrect address, unattended delivery location, customer unavailability, third-party collection, or courier-related issues beyond our reasonable control.

17. Customer Support

For shipping enquiries, order status checks, delivery issues, or after-sales support, please contact our support team via email service@vitanestle.com or send post mail to 2780 US Highway 411 NE, Ranger, GA 30734, US through the contact details provided on our website.

Our customer support team will do its best to assist with product enquiries, order updates, shipping issues, and after-sales requests.

During major campaigns, seasonal sales, or high-volume periods, response time may be slightly longer.

18. Policy Updates

vitanestle reserves the right to update, revise, or modify this Shipping Policy at any time without prior notice.

The latest version will be posted on the vitanestle website and will take effect immediately upon publication.

Customers are encouraged to review this page regularly before placing an order.