This Privacy Policy explains how vitanestle (“we”, “us”, “our”) collects, uses, stores, protects, discloses, transfers, and processes your personal information when you visit, browse, register, place orders, make purchases, contact us, or interact with our website and services.

By accessing or using our website, creating an account, placing an order, contacting customer support, or providing personal information to us, you agree to the collection, use, disclosure, transfer, storage, and processing of your personal information as described in this Privacy Policy.

This Privacy Policy is intended to be applied in accordance with applicable personal data protection requirements in Singapore and Malaysia, where applicable. Nothing in this policy is intended to limit any personal data rights that cannot be excluded under applicable law.

1. Information We Collect

We may collect personal data that you voluntarily provide to us, as well as certain information automatically collected when you use our website.

The types of information we may collect include:

• Personal Identification Information

  This may include your name, phone number, email address, delivery address, postal code, billing information, account details, and other contact details provided during registration, checkout, customer support, enquiry submission, or other interactions with us.

• Order and Transaction Information

  This may include order records, purchase history, product preferences, payment status, delivery details, shipping records, after-sales communication, return and refund requests, complaint records, and customer service records.

• Payment-Related Information

  This may include payment method, payment confirmation status, billing details, discount usage, credit card payment offer information, voucher usage, transaction reference information, and refund records.

  For security reasons, we do not directly store full credit card numbers unless required and securely handled by authorised payment service providers.

• Automatically Collected Data

  When you visit or use our website, certain information may be collected automatically. This may include IP address, device type, browser type, operating system, access time, referral source, website browsing behaviour, page interaction data, cart activity, session information, and other technical information related to your use of our website.

• Cookie and Tracking Data

  We may use cookies, pixels, analytics tags, advertising tags, and similar tracking technologies to improve website performance, remember user preferences, analyse traffic, support cart and checkout functions, and optimise the shopping experience.

• Marketing and Communication Data

  This may include your communication preferences, newsletter subscription status, promotional message consent, campaign participation records, survey responses, review submissions, customer feedback, and responses to promotional activities where applicable.

• Customer Support Information

  When you contact us, we may collect records of your enquiries, messages, complaints, photos, videos, order-related evidence, after-sales requests, and other information needed to assist you.

2. Purpose of Data Usage

We collect and use your personal data for legitimate business, operational, legal, and service-related purposes, including:

• Processing, verifying, confirming, and managing your online orders
• Arranging product packing, delivery, logistics coordination, and order status updates
• Processing payments, refunds, discounts, credit card payment offers, vouchers, and promotional benefits
• Providing customer support, after-sales service, return, refund, exchange, complaint handling, and dispute resolution
• Verifying user identity, preventing fraud, improving transaction security, and protecting our website operation
• Managing user accounts, purchase history, delivery information, and customer service records
• Improving website functions, product display, search results, shopping experience, and service quality
• Sending order updates, service messages, delivery notifications, refund notices, and important account-related communications
• Sending marketing emails, promotional alerts, new arrival updates, seasonal sale information, or discount offers where you have provided consent or where permitted by applicable law
• Conducting data analysis, business reporting, customer preference research, service improvement, and website optimisation
• Managing promotions, campaigns, vouchers, free gifts, loyalty benefits, and customer rewards where applicable
• Handling legal claims, compliance reviews, audit requirements, risk management, and fraud prevention
• Complying with applicable laws, regulations, legal processes, government requests, and official compliance requirements

We will only collect, use, or disclose personal data for purposes that are reasonably necessary for our business operations, service provision, legal compliance, or purposes that you have consented to, where required.

3. Consent

By providing your personal information to vitanestle, placing an order, creating an account, subscribing to our updates, contacting customer support, participating in promotions, or using our website, you consent to the collection, use, disclosure, transfer, storage, and processing of your personal data for the purposes stated in this Privacy Policy.

Where required by applicable law, we will seek your consent before collecting, using, or disclosing your personal data for purposes that are not covered by this Privacy Policy or not reasonably necessary for providing our services.

You may withdraw your consent at any time by contacting us via email service@vitanestle.com or mailing to 2780 US Highway 411 NE, Ranger, GA 30734, US through the contact details provided on our website.

Please note that withdrawing consent may affect our ability to provide certain services, such as order processing, payment handling, delivery arrangement, account management, customer support, refund handling, after-sales service, or other service-related matters.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information for commercial purposes.

We may share necessary personal data with trusted third-party service providers only for business, operational, service, legal, or compliance purposes, including:

• Logistics and delivery providers for parcel shipment, delivery tracking, and doorstep delivery
• Payment service providers, banks, card processors, payment gateways, and fraud prevention service providers for transaction processing and payment security
• Website hosting, technical support, IT service, data storage, cybersecurity, and website maintenance providers
• Customer support tools, email service providers, marketing platforms, analytics providers, and communication service providers
• Warehouse, fulfilment, packing, and order management service providers
• Professional advisers, auditors, insurers, legal advisers, accountants, or regulatory bodies where necessary
• Government authorities, courts, law enforcement agencies, regulators, or official bodies where required by law or legal process

All service providers are expected to protect personal data and use such information only for the purposes authorised by vitanestle or required by law.

We may also disclose personal data where we believe such disclosure is necessary to protect our rights, prevent fraud, enforce our Terms of Service, comply with legal obligations, respond to lawful requests, or protect the safety of our customers, website, business, or others.

5. Data Storage and Security

We adopt reasonable technical, organisational, and managerial measures to protect your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal, loss, misuse, or similar risks.

These measures may include secure servers, access control, password protection, encryption where appropriate, transaction security measures, internal data handling procedures, staff access restrictions, system monitoring, and limited access to customer information.

However, no method of internet transmission or electronic storage is completely secure. While we take reasonable steps to protect your personal data, we cannot guarantee absolute security beyond technical and operational limits.

You are responsible for keeping your account login information, password, order details, and personal information secure. Please do not share your account credentials or sensitive information with unauthorised persons.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including order fulfilment, customer support, after-sales service, accounting, tax, legal, business, fraud prevention, dispute handling, audit, and compliance purposes.

When personal data is no longer required for business or legal purposes, we will take reasonable steps to securely delete, anonymise, or remove the means by which the data can be associated with you.

Retention periods may vary depending on the type of information, transaction records, legal requirements, dispute handling, tax or accounting obligations, fraud prevention needs, and operational requirements.

7. Cookie Policy

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, support cart and checkout functions, analyse website traffic, improve product recommendations, and optimise service quality.

Cookies may be used for:

• Website functionality
• Shopping cart operation
• Login and account management
• Traffic analytics
• Performance monitoring
• Marketing and promotional measurement
• Security and fraud prevention
• Personalised browsing experience where applicable

You may adjust your browser settings to block, delete, or disable cookies. Please note that disabling cookies may affect certain website functions, including login, cart, checkout, saved preferences, order processing, and personalised features.

8. Marketing Communications

With your consent or where permitted by applicable law, vitanestle may send you promotional messages, email newsletters, new product updates, seasonal sale information, discount offers, voucher reminders, and marketing communications.

You may opt out of marketing communications at any time by following the unsubscribe instructions in our messages or by contacting our customer support team via email service@vitanestle.com or mailing to 2780 US Highway 411 NE, Ranger, GA 30734, US through the contact details provided on our website.

Even if you opt out of marketing communications, we may still send you important service-related messages, such as order confirmations, payment updates, delivery notifications, refund notices, account alerts, security notices, policy updates, and customer service messages.

9. User Rights

In accordance with applicable personal data protection requirements, you may have the right to:

• Request access to personal data about you that is in our possession or under our control
• Request correction of inaccurate or incomplete personal data
• Withdraw your consent for the collection, use, disclosure, or processing of your personal data, subject to reasonable notice and legal or business limitations
• Request information about how your personal data has been used or disclosed, where applicable
• Opt out of marketing and promotional messages
• Request deletion or anonymisation of your personal data where reasonably possible and legally permitted
• Make an enquiry or complaint regarding the handling of your personal data

To protect your privacy and security, we may need to verify your identity before processing your request.

We will respond to your request within a reasonable time in accordance with applicable legal requirements.

Please note that certain requests may be limited where retention or processing is required for legal, accounting, tax, fraud prevention, dispute resolution, security, or business record purposes.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, payment platforms, delivery tracking pages, social media pages, promotional pages, or external services.

vitanestle is not responsible for the privacy practices, content, security, data protection standards, or data processing rules of third-party websites or external platforms.

When you access third-party websites or services, your information may be governed by the privacy policies and terms of those third parties.

We encourage you to review the privacy policy of each third-party website or service before providing any personal information.

11. Children’s Privacy

Our products and services are intended for general audiences and online shoppers.

We do not knowingly collect personal information from children or minors without appropriate consent.

If you believe that a child or minor has provided us with personal data without proper authorisation, please contact us immediately via email service@vitanestle.com or mailing to 2780 US Highway 411 NE, Ranger, GA 30734, US, and we will take reasonable steps to delete the relevant information where appropriate.

Parents or legal guardians are responsible for supervising minors when they use our website or services.

12. International Data Transfer

Some of our service providers, technology systems, payment processors, website tools, logistics partners, marketing platforms, analytics services, or data storage services may be located outside Singapore or Malaysia, or may process data outside your country of residence.

Where personal data is transferred outside the relevant jurisdiction, we will take reasonable steps to ensure that the receiving party provides a standard of protection comparable to the protection required under applicable personal data protection laws, where required.

By using our website and services, you acknowledge that your personal data may be transferred, stored, or processed outside your country of residence where necessary for the purposes stated in this Privacy Policy.

13. Data Breach and Security Incidents

If we become aware of a data security incident involving your personal data, we will assess the situation and take reasonable steps to contain, investigate, and address the incident.

Where required by applicable law, we may notify affected individuals and/or relevant authorities of a notifiable data breach.

We may also contact you with recommended steps to help protect your account or personal information where necessary.

14. Sensitive Personal Data

We generally do not intentionally collect sensitive personal data unless it is necessary for a specific service-related purpose, required by law, or provided by you with appropriate consent.

Sensitive personal data may include information relating to health, medical conditions, religious beliefs, biometric data, or other sensitive categories under applicable law.

If you voluntarily provide sensitive information to us, you agree that we may process such information only for the purpose for which it was provided, where legally permitted.

Please avoid submitting unnecessary sensitive personal data through our website, customer support channels, reviews, forms, or messages.

15. Accuracy of Personal Data

You are responsible for ensuring that the personal information you provide to us is accurate, complete, and up to date.

This includes your name, phone number, email address, delivery address, postal code, billing information, and payment-related details.

If your personal information changes, please update your account information where available or contact us via email service@vitanestle.com or mailing to 2780 US Highway 411 NE, Ranger, GA 30734, US as soon as possible.

vitanestle shall not be responsible for failed delivery, order issues, refund delays, customer support delays, or other service problems caused by incorrect, incomplete, outdated, or misleading personal information provided by you.

16. Liability Limitation

We take reasonable measures to protect your personal information. However, to the maximum extent permitted by applicable law, vitanestle shall not be responsible for unauthorised access, loss, disclosure, or misuse of personal data caused by factors beyond our reasonable control, including but not limited to:

• Customer’s own disclosure of account, order, or personal information
• Weak passwords or failure to protect login credentials
• Third-party platform security incidents
• Internet transmission risks
• Force majeure events
• Unauthorised actions by parties outside our reasonable control
• Customer use of unsecured devices, networks, or browsers

Nothing in this Privacy Policy excludes or limits any liability that cannot be excluded or limited under applicable law.

17. Contact and Enquiry

If you have any questions, requests, complaints, or disputes regarding this Privacy Policy or your personal data, please contact our official support team via email service@vitanestle.com or send post mail to 2780 US Highway 411 NE, Ranger, GA 30734, US, through the contact details provided on our website.

We may need to verify your identity before processing certain personal data requests.

During major campaigns, seasonal sales, public holidays, or high-volume periods, response time may be slightly longer.

18. Policy Updates

vitanestle reserves the right to update, revise, or modify this Privacy Policy at any time without prior notice.

The latest version will be posted on the vitanestle website and will take effect immediately upon publication.

Your continued use of our website after any updates constitutes your acceptance of the latest Privacy Policy.

Customers are encouraged to review this page regularly to stay informed of any changes.